Restaurant Chatbot: No-Code Tutorial

Restaurant Chatbot: No-Code Tutorial

Restaurant Chatbot: No-Code Tutorial

You can use a chatbot restaurant reservation system to make sure the bookings and orders are accurate. You can also deploy bots on your website, app, social media accounts, or phone system to interact with customers quickly. Restaurant bots can also perform tedious tasks and minimize human error in bookings and orders. They can make recommendations, take orders, offer special deals, and address any question or concern that a customer has. As a result, chatbots are great at building customer engagement and improving customer satisfaction. This is true for chatbots in restaurants as well as numerous businesses, but today we’ll focus on one in particular.


The business placed many images on the chat window to enhance the customer experience and encourage the visitor to visit or order from the restaurant. These include their restaurant address, hotline number, rates, and reservations amongst others to ensure the visitor finds what they’re looking for. Panda Express uses a Messenger bot for restaurants to show their menu and enable placing an order straight through the chatbot. Customers can also view the fast food’s location and opening times. Their restaurant bot is also present on their social media for easier communication with clients.

Frequently Asked Questions

It can also be seamlessly integrated with enterprise backends with its point and click interface. Moreover, you can control the look and feel and of chatbot and modify it according to changing business needs. Collect inquiries and receive questions from potential customers with this 'Contact Us' template.

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For that, the restaurants can't afford to provide personalized service to each and every customer. The first and most important job of your restaurant bots is to help your customers make the order without any hassle. Hotels have already started integrating chatbots in their operational processes and noticed good ROI.

What other software (e.g. CRMs, ESPs) can Hospitality chatbots integrate with?

However, I want my menu to look as attractive as possible to encourage purchases, so I will enrich my buttons with some images. Drag an arrow from your first category and search the pop-up features menu for the “Bricks” option. The problem is most of the solutions are just fancy and don’t really deliver. With the need of quick results, short-term powerful strategies are ta small business owner’s only option. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years.

  • For people outside of the 20%, it could be far less frequent, or only slightly less frequent.
  • Plus, a restaurant chatbot eliminates human errors, ensuring that all orders are 100% accurate.
  • And restaurant chatbots can be a valuable resource because of several advantages they bring that are not limited to their ability to work 24/7.
  • Chatbots can automatically send reminders to your customers to leave you feedback.
  • Of course, many restaurants participate in booking platforms such as open table which make it very easy for customers to see exact availability and compare offers during the booking process.
  • This is the opportunity where chatbots which are based on machine learning can be used.

Equally, you can save yourself from potentially costly damage to your reputation by a scorned customer who didn’t have anyone to turn to outside of your operating hours. Some customers might prefer to order at the table using a chatbot, rather than interacting with a waiter. This could be the case for people having private business meetings, or just a couple who don’t want to be disturbed! By giving your customers more options, you are showing that you care about their individual experience. The better option is to build a restaurant chatbot with a chatbot-building platform like Gupshup.

Why Chatbot is so important in the food industry?

This is not only cheaper than hiring an agency but the bot can be built and deployed much faster. With Gupshup, restaurants can set up the chatbot, and have it up and running in just a few minutes. The platform takes care of all the technical details in the back end to eliminate manual effort.


With several online food ordering apps you may have partnered with, it takes a lot of time to take, process and complete an order. Chatbots for restaurants can be tricky to understand, and there are some common questions that often come up related to them. So, let’s go through some of the quick answers and make it all clear for you. This one is important, especially because about 87% of clients look at online reviews and other customers’ feedback before deciding to purchase anything from the local business. In our dataset.json we have already kept a list of responses for some of the intents, in case of these intents, we just randomly choose the responses from the list. Now to achieve this with machine learning or deep learning techniques, we would require a lot of sentences, annotated with their corresponding intent tags.

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These ideas can also chatbot for restaurants to better and more personalized customer experiences. Restaurants also do not need to have an exclusive personnel for customers. Chatbots are computer applications powered by artificial intelligence to communicate with humans in natural language. They are designed to mimic natural human conversation via an online chat interface, SMS, and/or voice chat.

  • Appy Pie chatbot builder creates chatbots that offer users with an option of booking appointments as per their requirements.
  • Chatbots also create valuable information about your customers.
  • You are probably already using Facebook for advertising your restaurant.
  • It is already the case that high-end restaurants put their menus on Ipads.
  • Wouldn’t it be great if the chatbot could give that family a promotional message on Fridays?
  • For example, if they choose Mixed Hakka Noodles in their main course, you can auto-suggest Chilly Manchurian or Sweeten Sour.

For a long time, there have been predictions of chatbots becoming ubiquitous in restaurants. The two obvious restaurant chatbot use cases here are booking and ordering. The only solution to reach and serve your customers as you used to do is restaurant bots. Via restaurant chatbots, you'd be able to serve your customers wherever they're; you'd also be able to do much more. Across multiple industries, capturing and retaining customer interest and business through AI powered technologies has now become a priority. An estimated 2 billion messages have been sent by 60 million businesses on Facebook messenger alone on a monthly basis.


A menu chatbot doesn’t just throw all the options at the customer at once but lets them explore category by category even offering recommendations when necessary. If you still have doubts then according to thisdatafrom Business Insider about 80% businesses want chatbots by 2020. The main reason behind this is the type of dedicated support that is expected by the customers of internet generation. It is quite progressive and often times it is not possible to be provided by human support.

These capabilities are critical in a post-COVID world where people are wary of coming into contact with others. A restaurant chatbot is an effective way to bring diners back and increase business revenues while ensuring their safety and comfort. One of the best uses of a restaurant chatbot is to take online orders and give menu recommendations. Customers can use an automated chatbot to book a table or place an order at the restaurant. Through its user-friendly conversational interface, they can quickly select what they need, whether it's for table service or takeaway.

What is food ordering chatbot?

The ordering bot gives customers a list of food categories to choose from, such as Starters, Main Course, Dessert & Drinks, etc. 2. It gives a list of items available in the selected category. 3.

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